We dispatch from our own UK warehouse in Slough. Orders placed before 2pm on a working day are normally picked and dispatched the same day; otherwise the next working day. You will get a tracking number by email as soon as your parcel leaves us.
United Kingdom
- Royal Mail Tracked 48 — £3.95, arriving in 2–3 working days. Free on orders over £40.
- Royal Mail Tracked 24 — £5.95, arriving the next working day.
Both services are fully tracked. Next working day means the next Monday to Friday that is not a public holiday, so an order placed on Friday afternoon arrives on Tuesday.
Europe
- DHL Europe — £12.95, arriving in 3–5 working days.
We ship to 36 European countries. Since Brexit, EU orders may attract import duty and local VAT on arrival, charged by your own customs authority. These are not included in our prices and are the responsibility of the person receiving the parcel.
Rest of the world
- DHL Worldwide — £24.95, arriving in 5–10 working days.
As with Europe, any import duty, tax or customs clearance fee charged in the destination country is payable by the recipient and is outside our control.
Choosing your delivery
Delivery cost is calculated at checkout once you have chosen your country — you will always see the exact price and the options available to you before you pay. Prices can be displayed in other currencies for convenience, but every order is charged in pounds sterling.
Wholesale and pallet orders
Trade orders, bulk cartons and pallet deliveries are quoted individually and consolidated where possible to keep freight down. Apply for a trade account, or email us and we will price the freight for you.
If something goes wrong
- Parcel not arrived — if tracking has not updated for 5 working days (10 for international), email us and we will chase the courier and, if needed, resend or refund.
- Damaged in transit — tell us within 7 days of delivery, with a photo if you can, so we can claim against the courier and put it right.
- Wrong or missing item — email us and we will send the correct item at our cost.
Returns
Returns are covered in full by our Return Policy, which sets out your 14-day right to cancel under the Consumer Contracts Regulations, our voluntary 30-day window, how to start a return and how refunds are paid. See the Return Policy page, linked in the footer.
Any question about a delivery, email us at info@amaltaslondonlimited.com or message us on WhatsApp.